COVID-19 / PROTECTION POLICY

ONLINE, PHONE, EMAIL & FACEBOOK ORDERS

Gloves for packaging orders  – we take cleanliness and the safety of our customers and team very seriously. We regularly wash our hands for at least 20 seconds, use antibacterial hand sanitiser and wear gloves when packaging orders.

Extended time to try and decide – we realise that things aren’t as easy as they used to be, so we’ve extended our returns policy to 30 days, to give you more time to try on and decide which items you’d like to keep.

Storing items after being tried on – we will store tried on and returned items for 72 hours before putting them back on the shelves or allowing them to be tried on again.

Health and government advice – we continue to check and follow the latest guidelines as they’re released.

 

CONTACT US

Please email or call us if you have any questions, or would like to know anything more about footwear prior to placing an order. 

Email or call 01488 686480

If you call and get the answering machine, please do leave a message. We're not in the shop all of the time, but we are picking up messages and will call you back just as soon as we can. 

If you have any ideas or suggestions for how we could improve our service in these difficult times, please get in touch, we’d love to hear your thoughts. 

We look forward to supporting our loyal customers in any way that we can.

Stay safe and well,

Ellie and the team x

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