COVID-19 / CORONAVIRUS UPDATE

In these difficult times, we'll be doing our best to carry on with business as usual, with extra safety precautions in place for both your and our safety and wellbeing.

 

IN STORE

The shop is now closed to customers – following government instructions, we have reluctantly had to close the shop. However, we are still fulfilling telephone, email and online orders as quickly as possible, and have extended our trial time to 30 days to give you longer to try on and decide. 

 

ONLINE, TELEPHONE & EMAIL ORDERS

Distance shopping – we take cleanliness and the safety of our customers and team very seriously. We regularly wash our hands for at least 20 seconds, use antibacterial hand sanitisers and wear gloves when packaging orders.

Extended time to try and decide – we realise that life must go on, and to assist those shoe shopping from home, we’ve extended our returns policy to 30 days, to give you more time to try on and decide which items you’d like to keep. The usual T&C apply, click to see more.   

Health and government advice – we continue to check and follow the latest guidelines as they’re released.

 

CONTACT US

Please email or call us if you have any questions, or would like to know anything more about footwear prior to placing an order. 

Email or call 01488 686480

If you call and get the answering machine, please do leave a message. We're not in the shop all of the time, but we are picking up messages regularly and will call you back just as soon as we can - usually the same day. 

If you have any ideas or suggestions for how we could improve our service in these difficult times, please get in touch, we’d love to hear your thoughts. 

We look forward to supporting our loyal customers in any way that we can.

Stay safe and well, Ellie and the team x

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